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When you click a hyperlink to a website in an email in Microsoft Outlook, you may receive the following error message:

“This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.”

This is quite a common error caused by a corrupted or missing file in Internet Explorer.

There are two ways to fix this issue:

Reset Internet Explorer – and if that doesn’t work download and run the Microsoft Fix It file.

To Reset Internet Explorer do this:

Internet Explorer 7

1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. Click the Advanced tab, and then click Reset.
4. Click the Programs tab, and then click Set programs.
5. Click Set Default Programs.
6. Click to select Microsoft Outlook, and then click Set this program as default.
7. Click OK, and then close the Default Programs dialog box.
8. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.
9. Click OK.

Internet Explorer 8

1. Start Internet Explorer 8.
2. On the Tools menu, click Internet Options.
3. Click the Advanced tab, and then click Reset.
4. Click the Programs tab, and then click Set programs.
5. Click Set Default Programs.
6. Click to select Microsoft Outlook, and then click Set this program as default.
7. Click OK, and then close the Default Programs dialog box.
8. In the Internet Options dialog box, click the Programs tab, and then click Make default under Default web browser.

9. Click OK.

If that doesn’t work go to http://support.microsoft.com/kb/310049 and click the FIX IT button following the instructions

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